We supply, license and commission the telephony platforms Saudi organisations actually run — Avaya IP Office systems, J-series desk phones, conference and video endpoints, and the user licences that tie them together. Where a PBX is already in place, we plan the migration around it rather than replacing everything at once.
Tell us the sites, the user count and the timeline. We will come back with a specification and a written quotation.
Genuine, authorised-distribution stock, delivered and configured across Riyadh, Jeddah and Dammam.
The Avaya B199 (part number B199) is an IP conference phone for large boardrooms, training…
The Avaya IP Office IP500 Analog Trunk 16 Expansion Module is an external analogue trunk…
The Avaya IP Office IP500 Trunk Analog 4U V2 (part number 700503164) is an analog trunk card…
The Avaya IP Office R10+ CTI licence (LIC:DS) opens TAPI and CTI call control between an IP…
Avaya IP Office R10+ Receptionist 1 License (LIC:CU) is a per-operator licence for Saudi…
The Avaya IP Office R12 Essential Edition licence (LIC:DS) is the base entitlement for…
A plain guide to the Avaya IP Office building blocks — editions, user licences, Voicemail Pro and the ASBCE — and when each one is worth buying.
Read More: Avaya Unified Communications: Which Solution Actually Fits
Both vendors can run your telephony well. The choice usually comes down to how you want to license it, who administers it, and what you already own.
Read More: Avaya vs Cisco: Which Communication System Fits Your Business?This service covers the on-premises telephony layer of unified communications: the Avaya IP Office platform, the licences that activate it, and the desk, conference and video endpoints your staff use every day. Typical scope includes R12 Essential Edition licensing for core telephony, Receptionist licences for SoftConsole operators, CTI licences where business applications need call control, and analogue trunk cards such as the IP500 Trunk Analog 4U V2 for sites that still rely on traditional lines alongside a SIP trunk connection.
An engagement usually starts with an assessment of what is already installed: the existing PBX, the number of analogue and SIP lines, the numbering plan, and the headcount at each site. From this we prepare a design and a written quotation that sizes user licences to actual staff rather than estimates. Deployment is then planned in phases so that extensions and existing numbers keep working during the cut-over. After commissioning, installation, configuration and support services remain available, and all hardware ships with the manufacturer's warranty.
This approach suits Saudi organisations replacing an ageing PBX without a full rip-and-replace, companies opening branches in Riyadh, Jeddah or Dammam that need consistent telephony across sites, reception desks handling high call volumes, and teams that want meeting rooms equipped with conference phones such as the Avaya B199. Mixed estates are also common: endpoints can come from Avaya, Cisco or Huawei depending on what you already run.
To request a proposal, send Shabackat your list of sites, user count and target timeline through the quote form or on WhatsApp at +966 55 826 9606. Quotes for stocked items are returned the same day, and delivery is available across the Kingdom.
Not necessarily. Where a PBX is already in place, Shabackat plans the migration around it rather than replacing everything at once. Migration from legacy PBX and analogue lines is part of the service, and the aim is to keep your existing numbering so customers and staff continue to reach the same numbers.
Yes. The service includes SIP trunk connection, and analogue trunk hardware such as the Avaya IP Office IP500 Trunk Analog 4U V2 and the IP500 Analog Trunk 16 Expansion Module is supplied for sites that still use analogue lines, so both can be handled during and after migration.
Licensing is sized to your actual headcount. Shabackat reviews the number of users per site and the roles involved, for example operators who need a Receptionist licence or applications that need a CTI licence, and specifies only what is required in the written quotation.
Tell us the sites, the user count and the timeline. Shabackat will come back with a specification and a written quotation. Quotes for stocked items are given the same day. Contact us through the quote form or on WhatsApp / phone +966 55 826 9606.
