Privacy Policy

Last updated: January 15, 2026

1. Introduction & Scope

Shabackat ("Shabackat", "we", "us", or "our") provides enterprise networking, cybersecurity, and managed IT solutions to businesses and government entities across the Kingdom of Saudi Arabia. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit an enquiry, request a quotation, or otherwise interact with us.

This policy applies to all visitors, prospective clients, and existing clients who interact with our website and related communication channels, including WhatsApp, email, and telephone enquiries initiated through the site. By using our website, you acknowledge that you have read and understood this policy.

2. Information We Collect

We collect only the information reasonably necessary to respond to your enquiries and improve our services. Depending on how you interact with us, this may include:

• Contact form submissions — your name, company name, email address, phone number, and any message or project details you choose to share when requesting a quote or asking a question.
• Newsletter subscriptions — the email address you provide when subscribing to receive updates on offers, new products, and IT insights.
• Standard web and analytics data — such as your IP address, browser type, device type, pages visited, and referring website, collected automatically to help us understand site usage and improve performance.
• Correspondence records — copies of emails, WhatsApp messages, or call notes generated when you contact us directly through the channels listed on this website.

3. How We Use Information

We use the information we collect strictly for legitimate business purposes connected to serving you as a client or prospective client, including to:

• Respond to enquiries, prepare quotations, and follow up on requests for products or services.
• Process and fulfil orders, coordinate delivery, and provide after-sales and technical support.
• Analyse website usage to improve content, navigation, and the overall performance of our online presence.
• Send occasional newsletters or promotional updates, only to recipients who have opted in, with an option to unsubscribe at any time.

4. Cookies

Our website uses cookies and similar technologies to keep the site functioning correctly, remember your language preference, and gather aggregated analytics about how visitors use our pages. Cookies are small text files stored on your device by your browser.

You can control or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of this website, such as language preference or form submission.

5. Data Sharing With Third Parties

We do not sell, rent, or trade your personal information to any third party. Information you provide is used internally by Shabackat to serve your enquiry or order.

We may share limited information with trusted service, logistics, and technology partners — such as delivery couriers, IT infrastructure providers, or manufacturer partners (Cisco, Fortinet, Aruba, Huawei, Avaya) — strictly where necessary to fulfil an order, deliver a service, or process a warranty claim on your behalf. We may also disclose information where required by Saudi law or a valid request from a competent authority.

6. Data Security

We apply administrative, technical, and physical safeguards designed to protect the information we hold from unauthorised access, disclosure, alteration, or destruction. These measures include restricted access to systems containing personal data, secure hosting practices, and regular review of our internal handling procedures.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, where retention is no longer necessary for the purposes it was collected.
• Object to, or request that we restrict, certain uses of your data, such as marketing communications.

To exercise any of these rights, please contact us using the details below. We will respond to verified requests within a reasonable timeframe.

8. Compliance With the Saudi Personal Data Protection Law

This Privacy Policy has been prepared with due regard to the Kingdom of Saudi Arabia's Personal Data Protection Law (PDPL) and its implementing regulations, administered by the Saudi Data & AI Authority (SDAIA). We are committed to handling personal data in a manner consistent with the principles of lawfulness, transparency, and purpose limitation set out under the PDPL.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

[email protected]
+966 55 826 9606
Gulf Commercial Center, Al Olaya, Riyadh 12211, Saudi Arabia