Frequently Asked Questions

Shabackat is a Saudi-focused IT solutions provider delivering enterprise networking, cybersecurity, cloud services, low current systems, and IT consulting. We work with organizations of every size, from growing SMEs to large enterprises, helping them build reliable, secure, and scalable technology infrastructure that supports day-to-day operations and long-term growth.

We primarily serve Riyadh, Jeddah, and Dammam, along with other major Saudi cities, supporting financial institutions and government entities, commercial and industrial enterprises, and energy, logistics, and manufacturing organizations respectively. Our teams are equipped to deploy and support projects nationwide, with remote monitoring available for clients anywhere in the Kingdom.

We work with businesses of every size. Our solutions are designed to scale, so a growing startup can start with the essentials and expand its infrastructure as the business grows, while large enterprises receive the same level of engineering rigor for complex, multi-site deployments. Every engagement begins with an assessment of your actual needs and budget, not a one-size-fits-all package.

We are an authorized partner for Cisco, Fortinet, Huawei, Avaya, and Aruba, covering enterprise networking, next-generation firewalls, wireless infrastructure, and unified communications. This lets us recommend the right vendor for each specific requirement rather than pushing a single product line, and to support mixed-vendor environments that already exist in your organization.

Yes, absolutely. Every product we supply is 100% genuine, sourced exclusively through authorized distribution channels, and covered by the applicable manufacturer warranty. We never source grey-market or counterfeit equipment, which protects your investment and ensures full eligibility for vendor support, firmware updates, and warranty claims.

Consulting is at the core of how we work. Our engineers assess your current environment, business objectives, and budget before recommending the right networking, security, or communications solution. Hardware and licensing are only ever part of the outcome of that assessment, not the starting point, which is why our clients trust us for advice as much as for equipment.

Our network security services include firewall selection, configuration, and ongoing management, intrusion detection and prevention systems, site-to-site and remote-access VPN solutions, comprehensive security audits, penetration testing, and 24/7 network monitoring. Together these services help identify weaknesses before they are exploited and keep your perimeter defended around the clock.

Beyond network security, we offer organization-wide cybersecurity risk assessments, malware and ransomware protection, endpoint security, data encryption, and compliance consulting aligned with the SAMA Cybersecurity Framework and the NCA Essential Cybersecurity Controls (ECC). This helps regulated and non-regulated organizations alike strengthen their security posture while meeting Saudi regulatory expectations.

Yes, most of our security engagements involve strengthening existing infrastructure rather than building from scratch. We assess your current setup, identify gaps, and roll out improvements in carefully planned phases so that business operations continue with minimal disruption. Critical changes are scheduled and tested to avoid downtime during business hours.

Our cloud services cover migration planning and execution, cloud hosting, automated backup, disaster recovery, and hybrid cloud architectures that combine on-premise systems with public or private cloud resources. We help organizations choose the right balance of performance, cost, and control based on their regulatory requirements and operational needs.

Yes. Our managed services include continuous infrastructure monitoring, remote technical support, IT helpdesk services, proactive system maintenance, and strategic IT consulting. This allows your internal team to focus on core business priorities while we handle the day-to-day health of your network, servers, and end-user support.

Yes, we provide setup, migration, integration, and ongoing support for both Google Workspace and Microsoft Dynamics, alongside the wider Microsoft 365 ecosystem. Our team handles data migration, user provisioning, security configuration, and third-party integrations so these platforms fit cleanly into your existing IT environment.

Support requests are triaged by priority level, with critical issues affecting network availability or security receiving an immediate response and our team engaged around the clock. Standard requests are acknowledged the same business day and resolved according to the service level agreed for your account. Exact response times are confirmed in writing as part of your support agreement.

Both. Many issues can be diagnosed and resolved remotely for faster turnaround, but our field engineers are available for on-site installation, hardware replacement, cabling, and troubleshooting across Riyadh, Jeddah, Dammam, and other major cities whenever physical presence is required. The right approach is agreed with you in advance for every project.

Because every network, security, and cloud requirement is different in scale and complexity, we do not publish fixed prices. Instead, we prepare a tailored quote after understanding your requirements, site conditions, and preferred brands, so you only pay for what your organization actually needs. Simply reach out via WhatsApp or the contact form and we will get back to you promptly with no obligation.