Avaya Partner in Saudi Arabia
Shabackat is a trusted regional provider delivering secure, scalable, enterprise-grade Avaya communications solutions across Riyadh, Jeddah, and Dammam — from IP telephony and contact centers to full unified communications platforms.
Why Avaya for Saudi Enterprises
Avaya has been a long-established leader in enterprise unified communications for decades, powering the voice, video, and contact center operations of some of the world's largest organizations. For Saudi enterprises modernizing their communications infrastructure, Avaya offers a mature, field-proven platform that scales from a single headquarters to nationwide, multi-branch operations without compromising on call quality, security, or manageability.
Enterprise-Grade Platforms
Avaya Aura and the J-Series and B-Series device families are engineered for demanding enterprise environments, delivering consistent call quality, high availability, and centralized administration across every site.
Proven Reliability at Scale
Avaya systems underpin mission-critical communications for banks, government entities, and large industrial operations worldwide, giving Saudi organizations confidence in performance under real-world, high-volume conditions.
Security-Ready Architecture
Encrypted signaling and media, granular access controls, and support for Zero-Trust-aligned network segmentation help Avaya deployments meet the strict security expectations of regulated Saudi sectors.
Built to Scale Across Branches
From a single Riyadh headquarters to distributed offices in Jeddah and Dammam, Avaya's architecture extends cleanly across multiple sites under one unified dial plan and management console.
Featured Avaya Products
A snapshot of genuine, manufacturer-warrantied Avaya hardware available through Shabackat — request a quote for full specifications and volume pricing.
Avaya J100 Expansion Module 24
The J100 Expansion Module 24 adds 24 programmable line and feature keys beside a supported…
Avaya J100/K100 Series IP Phone Wireless Module
The J100/K100 Series IP Phone Wireless Module is an accessory that lets a supported Avaya J100…
Avaya Power Adapter 5V J100/1600 Series (EU)
The Avaya 5V power adapter for J100 and 1600 series IP phones powers a handset locally, for…
Avaya IP Phone 9611G
The Avaya 9611G is a mid-line desk phone from the 9600 series IP range, with a graphical…
Avaya Solutions We Deliver
Shabackat designs, supplies, and supports the full range of Avaya technology — matched to the size, structure, and compliance requirements of your organization.
IP Phones & Desk Devices
The Avaya J-Series desk phone lineup — from the entry-level J139 to the executive-grade J189 — covers every seat in the organization, while the B199 conference phone brings 360-degree wideband audio to meeting rooms of any size.
Unified Communications & Collaboration
Avaya Aura consolidates voice, video, messaging, and presence into a single enterprise platform, while Avaya Spaces adds cloud-based team collaboration and meeting workspaces for hybrid and distributed teams.
Contact Center Solutions
Omnichannel customer engagement platforms route voice, email, chat, and social interactions to the right agent, backed by real-time analytics and workforce management tools that keep service levels consistent at scale.
Conferencing Systems
Wideband-audio room and desktop conferencing hardware, paired with Avaya's collaboration software, delivers clear, natural-sounding meetings for boardrooms, huddle spaces, and remote participants alike.
Cloud & Hybrid Communication Deployment
Whether your organization needs a fully on-premises system, a cloud-hosted platform, or a hybrid mix of both, Shabackat designs the deployment model that fits your infrastructure, budget, and compliance posture.
Migration & System Integration Services
Many Saudi organizations are running legacy PBX systems or communications platforms from other vendors that are reaching end of life or struggling to support modern collaboration needs. Shabackat plans and executes structured migrations to Avaya with minimal disruption to daily operations — preserving existing numbering plans, call routing logic, and user experience wherever possible.
Because most enterprise networks in the Kingdom run multi-vendor infrastructure, our engineers integrate Avaya platforms alongside existing Cisco, Fortinet, Aruba, and Huawei environments, ensuring clean interoperability at the network, security, and directory-services layers rather than a rip-and-replace approach.
Saudi Compliance & Cybersecurity Alignment
Every Avaya deployment we design follows the same security discipline we apply across all technology partners: alignment with the National Cybersecurity Authority's Essential Cybersecurity Controls (ECC), the Saudi Central Bank (SAMA) Cybersecurity Framework where applicable, and ISO 27001 best practice — so your communications platform supports, rather than complicates, your organization's compliance posture and Vision 2030 digital transformation objectives.
Geographic Coverage
Riyadh
Deployment and support for financial institutions, government entities, and corporate headquarters across the capital.
Jeddah
Communications infrastructure for commercial and industrial enterprises throughout the Red Sea gateway city.
Dammam & Eastern Province
Rugged, reliable Avaya deployments for energy, logistics, and manufacturing operations across the Eastern Province.
Why Choose Shabackat as Your Avaya Partner
Certified Avaya Expertise
Our engineers hold hands-on, certified experience deploying and supporting Avaya platforms across complex enterprise environments.
10+ Years in the Saudi Market
Over a decade delivering enterprise IT solutions in Saudi Arabia gives us a deep understanding of local infrastructure, procurement, and regulatory realities.
Local, SLA-Backed Support
Our support teams in Riyadh, Jeddah, and Dammam respond under clearly defined service-level agreements, not overseas call queues.
Security-First, Compliance-Driven
Every design decision is checked against NCA ECC and SAMA-aligned security requirements from day one, not bolted on afterward.
End-to-End Lifecycle Support
From initial design and procurement through installation, migration, and ongoing maintenance, we manage the full lifecycle of your Avaya platform.
Ready to Upgrade Your Communications Platform?
Talk to our team about designing an Avaya deployment tailored to your organization's size, sites, and compliance requirements.